Last updated: December 15, 2025

1. General Policy

At Verona Tours, we aim to provide excellent service. Refunds are subject to the conditions outlined below.

2. Cancellations by Customer

  • More than 7 days before the tour date: Full refund
  • 3 to 7 days before the tour date: Partial refund (administrative fees may apply)
  • Less than 3 days before the tour date or no-show: No refund

3. Cancellations by Verona Tours

If a tour is canceled by Verona Tours due to operational, safety, or unforeseen reasons, customers will be offered:

  • A full refund or
  • The option to reschedule the tour

4. Non-Refundable Items

  • Booking or processing fees (if applicable)
  • Customized or private tours once confirmed

5. Refund Method

Approved refunds will be processed to the original payment method within 7–14 business days.

6. Contact Information

For refund requests or inquiries, please contact us at:
📧 info@verona-tours.com